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Terms & Conditions

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Chicopee COVID-19 Assurance

Scenario 1: Full Season Closure
Should Chicopee be told between December 1, 2021 and Opening Day that we are not be able to operate for the season, or if it is not feasible due to a Public Health ruling, we will move your purchase to the 2022-2023 season (no refunds).

Scenario 2: 14-Day Season Pause
Should Chicopee not be able to operate because of a Public Health closure due to COVID-19, up to and including 14 days, all Memberships, Season Passes, Cards, Programs and Camps will continue after shutdown with no credit. We will essentially pause the operation during this time.

Scenario 3: 14-Day Season Interruption
Should Chicopee not be able to operate because of a Public Health closure due to COVID-19, for more than 14 days, all Memberships, Season Passes, Cards, Programs and Camps will be prorated for the number of days closed beyond 14 days, and a credit issued to the original payee in the form of a Chicopee credit. These transactions would be completed by March 31, 2022.

Sample Calculation: Public Health closure for 20 days = Day 1 to 14 is paused; Day 15 to 20 (6 days) will be credited in the form of a Chicopee credit on your account.

We will only allow a maximum of one Scenario 2, where we would pause the business without any option for credit. Should we encounter Scenario 3 multiple times there would be a cumulative credit offered.

There will be no refunds! Credit will be issued to your Chicopee account, and be valid until March 1, 2023.

Our opening day and closing day are dependants upon weather and snow load. We have published a projected opening date of Saturday, December 18, 2021, and a projected closing date of Sunday, March 20, 2022. Calculations will be based on the actual opening and closing dates.

Winter / Green Season Programs or Camps

All sales are final and non-refundable.

Chicopee reserves the right to move students to the appropriate lesson or program for their ability.

Students may transfer their program/camp to another date (subject to availability) if the request is made at least 21 days prior to the start of the program/camp at the current price. No transfer will be made after the program start.

All unattended lessons will be forfeited.

All programs run, cold weather, rain, or shine. Please dress for the weather.

If Chicopee is unable to operate due to weather conditions, it will be posted on the website 2 hours prior to the lesson. Where possible, programs will be extended to complete the program. If the program can not be extended a prorated refund will be issued by the method of the original payment and to the original payee.

Programs or camps cancelled by Chicopee, due to lack of registration, will be completely refunded by the method of the original payment and to the original payee.

Private Lessons

All sales are final and non-refundable.

Lessons maybe moved to a different date and time up to 24 hours in advance.

Cancelled lessons with less than 24 hours notice will incur a $25 administration fee and the remaining balance will be returned in the form of a credit, valid until the last day of the current winter season.

Gift Cards

All sales are final.

Gift Cards cannot be refunded or replaced.

Lift Tickets

All sales are final.

Please read liability and rules on the back of your lift ticket. You are responsible for your ticket. Each ticket must be attached to a new wire. Lost, stolen or tickets that have fallen off will not be replaced.

All ticket users must adhere to our wellness code and Alpine Responsibility Code.

Chicopee Insurance

Chicopee Insurance is offered to everyone purchasing a Membership, Card, Pass or Program. Insurance must be purchased at the same time as the original sale, it can not be added.

The Insurance allows the opportunity for a prorated refund if you are no longer able to use the Membership, Card, Pass or Program due to illness, injury, pregnancy, childbirth, household transfer or job transfer greater than 75km. There is a $25 deductible.

No refund or credit will be considered without the purchase of insurance.

Insurance Purchase:

• Purchaser will be given the opportunity at the time of purchase to add insurance. No exceptions will be made after the original purchase.
• No credit or refund will be considered without the purchase of Insurance.
• All credits or refunds are subject to a $25 administration fee.
• All requests must be delivered in person to Guest Services.
• No claim will be considered without the pass/card surrendered with formal documentation.
• Claims will be considered from the date the pass/card and formal documentation is submitted.
• Formal documentation from a medical professional must outline a full rational as to why the purchaser may not participate, including a timeline.
• Requests will be processed within 15 business days, from the date the pass/card and documentation is submitted.
• Documentation must include a full rationale as to why the pass/card/product may not be used. The rationale must include the dates of restrictions.

Insurance Activation

• Pre-Season: the Purchaser would provide formal documentation with an explanation for the cancellation.
  - Requests for credit or refund must be submitted on or before November 30, 2021.
  - All documentation and the pass/card must be surrendered. Consideration will only take place from the date of submission.
• In-Season: the Purchaser would provide formal documentation with an explanation for the cancellation.
  - No Insurance claim will be considered after the last day of winter operation.
  - Requests will be determined on a prorated system, based on the projected season.
• All documentation and the pass/card must be surrendered. Consideration will only take place from the date of submission.