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Terms & Conditions

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Terms & Conditions

Winter / Green Season Programs or Camps

All sales are final, and non-refundable.

Chicopee reserves the right to move students to the appropriate lesson or program for their ability.

Students may transfer their program/camp to another date (subject to availability) if the request is made at least 7 days prior to the start of the program/camp. No transfer will be made after the program start.

All unattended lessons will be forfeited.

All programs run, cold weather, rain, or shine. Please dress for the weather. 

If Chicopee is unable to operate due to weather conditions, it will be posted on the website 2 hours prior to the lesson. Programs will be extended to complete the program.

Programs or camps cancelled by Chicopee, due to lack of registration, will be completely refunded by the method of the original payment and to the original payee.

Private Lessons

Cancelled lessons will be accepted up to 24 hours in advance with full credit to another time.
Cancelled lessons with less than 24 hours notice will incur a $25 administration fee and the remaining balance will be returned in the form of a gift card.

Gift Cards

Gift Cards cannot be refunded or replaced.

Lift Tickets

All sales are final.
Please read liability on the back of your lift ticket. You are responsible for your ticket after purchase. Each ticket must be attached to a new wire. Lost, stolen or tickets that have fallen off will not be replaced.

Chicopee Insurance

Chicopee Insurance is offered to everyone purchasing a Membership, Card, Pass or Program.
The Insurance allows for the opportunity for a prorated refund, if you are no longer able to use it due to illness, injury, pregnancy or childbirth, household or job transfer greater that 75km, with a deductible. No refund or credit will be considered without the purchase of insurance.

Insurance Purchase:

• Purchaser will be given the opportunity at the time of purchase to accept or decline insurance. No exceptions will be made after purchase.
• The ‘accepted’ or ‘denied’ statement will appear on your receipt of sale.
• No credit or refund will be considered without the Purchaser having accepted the Insurance.
• All credits or refunds are subject to a $25 administration fee.
• All requests must be delivered in person to Guest Services.
• No claim will be considered without the pass/card surrendered with formal documentation. Claims will be considered from the date the pass/card and formal documentation is submitted.
• Requests will be processed within 10 to 14 business days, from the date the pass/card and documentation is submitted.
• Documentation must include full rationale as to why the pass/card/product may not be used. The rationale must include dates of restrictions.

Insurance Activation

• Pre-Season: the Purchaser would provide medical documentation with explanation for cancellation, proof of job transfer or proof of household transfer.

  - Requests for credit or refund must be submitted on or before November 30, 2018.

  - All documentation and the pass/card must be submitted. Consideration will only take place from the date of submission.

• In-Season: the Purchaser would provide medical documentation with explanation for cancellation, proof of job transfer or proof of household transfer.

  - No Insurance claim will be considered after the last day of winter operation.

  - Requests will be determined on a prorated system, based on the projected season.

•  All documentation and the pass/card must be submitted. Consideration will only take place from the date of submission.