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Terms & Conditions

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Terms & Conditions

Memberships & Passes

All sales are final, non-transferable and non-refundable.

A credit will be considered for medical reasons only on a case by case basis.
Any requests must be submitted to Guest Services in writing with supported documentation (Doctor’s note, lesson tag/membership/pass). Medical notes must be dated and indicate reason for non-participation. If the season has started, memberships, passes and cards may be pro-rated based on the number of operational days and the date your documentation and membership is submitted to Guest Services. Receipt of documentation does not guarantee approval.

A $25 administration fee will apply.

Winter / Green Season Programs or Camps

All sales are final, and non-refundable.

Chicopee reserves the right to move students to the appropriate lesson or program for their ability.

Students may transfer their program/camp to another date (subject to availability) if the request is made at least 7 days prior to the start of the program/camp. No transfer will be made after the program start.

All unattended lessons will be forfeited.

All programs run, cold weather, rain, or shine. Please dress for the weather. 

If Chicopee is unable to operate due to weather conditions, it will be posted on the website 2 hours prior to the lesson. Programs will be extended to complete the program.

Programs or camps cancelled by Chicopee, due to lack of registration, will be completely refunded by the method of the original payment and to the original payee.

A credit will be considered for medical reasons only on a case by case basis.
Any requests must be submitted to Guest Services in writing with supported documentation (Doctor’s note, lesson tag/membership/pass). Medical notes must be dated and indicate reason for non-participation. If the season has started, memberships, passes and cards may be pro-rated based on the number of operational days and the date your documentation and membership is submitted to Guest Services. Receipt of documentation does not guarantee approval.

A $25 administration fee will apply.

Credits will not be considered past the end date of the program.

Private Lessons

Cancelled lessons will be accepted up to 24 hours in advance with full credit to another time.
Cancelled lessons with less than 24 hours notice will incur a $25 administration fee and the remaining balance will be returned in the form of a gift card.

Gift Cards

Gift Cards cannot be refunded or replaced.

Lift Tickets

All sales are final.
Please read liability on the back of your lift ticket. You are responsible for your ticket after purchase. Each ticket must be attached to a new wire. Lost, stolen or tickets that have fallen off will not be replaced.

Credit Held with Chicopee

Credits will remain on your account until April 30th of the current year.
All unused credits after that time will be deemed as have been fully utilized, and no refund/credit will be issued.

Chicopee Insurance

Chicopee Insurance is offered to everyone purchasing a Membership, Card, Pass or Program.
The Insurance allows for the opportunity for a prorated refund if you are no longer able to use it due to illness, injury, pregnancy or childbirth, household or job transfer greater than 75km, with a deductible. No refund or credit will be considered without the purchase of insurance.

Insurance Purchase:

•  Purchaser will have until November 30, 2017, to decide on insurance purchase, or waive the opportunity. The purchaser will be asked at the time of purchase and at time of pick up, if before November 30, 2017.
•  The ‘accepted’ or ‘denied’ statement will appear on your receipt of sale.
•  No credit or refund will be considered without the Purchaser having accepted the Insurance.
•  All credits or refunds are subject to a $25 administration fee.
•  All requests must be emailed to .(JavaScript must be enabled to view this email address), or delivered in person.
•  Requests will be processed within 5 to 10 business days, from the date all documentation is submitted.

Insurance Activation

•  Pre-Season: the Purchaser would provide medical documentation with an explanation for cancellation, proof of job transfer or proof of household transfer.
o   Requests for credit or refund must be submitted on or before November 30, 2017.

•  In-Season: the Purchaser would provide medical documentation with an explanation for cancellation, proof of job transfer or proof of household transfer.
o   Requests for credit or refund must be submitted on or before March 31, 2018.
o   Requests will be determined on a prorated system, based on the projected season.